Alarm access is off
Open Couples Alarm, find Alarm access, and tap Open Settings. Enable Alarm access, return to the app, and create the alarm again.
Safety first
An alarm did not work as expected
Keep using an alarm you already trust. In Couples Alarm, confirm the saved sound and schedule, then create a near-future test from the phone’s intended bedside position. Delete the test after it fires.
If the alarm is missing, uses the wrong sound, fires at the wrong time, or does not fire, contact support with the iPhone model, iOS version, Couples Alarm version, requested sound, scheduled time, and what happened. Do not include partner names or listening results.
The alarm is not loud enough
- In iPhone Settings → Sounds & Haptics, raise Ringtone & Alerts and turn Change with Buttons off.
- Under Volume Limit, turn Limit Maximum Volume off.
- In Couples Alarm, open Alarm not loud enough? and run the real 10-second test.
These changes affect other alerts too. If the test is still not loud enough, do not use Couples Alarm as your only alarm.
We didn’t find a sound
Retry only if an answer seemed wrong. Use the iPhone speaker in a quiet room, disconnect headphones, and follow the volume instructions in the app. If no sound works for both of you, keep using an alarm you already trust.
Reminder notifications are off
Free-month reminders are optional. Change them in Settings → Notifications → Couples Alarm. Turning reminders off does not turn off alarms scheduled through AlarmKit.
Remove saved information
Delete an alarm from the alarm list. To remove both profiles, listening results, the confirmed sound, and every alarm, open Settings → Erase All Data. Retake listening test keeps alarms but pauses them until both partners confirm a new sound.
Still stuck?
Contact support
Open Settings → Feedback & Support in Couples Alarm, or email us directly. The in-app message includes the app and iOS versions for you to review before sending. Do not include partner names, listening results, or other sensitive information.